1. Who this policy covers
This policy applies when you browse RevuMora, create an account, write a review, manage a business profile or contact us. The operator of this website is responsible for the personal information described here.
2. Information we collect
We may collect your name, email address, account details, profile image, reviews, ratings, experience dates and communications with us. For business accounts, we also process company, representative and contact information. We collect limited device, browser and security information needed to keep accounts and the service safe.
3. Information connected to a review
You may choose to provide an order or case reference, or another supporting document, to help confirm an experience. This information is kept private, is not shown on a public review and is not shared with the reviewed business unless the law requires it or you separately authorise disclosure.
4. How we use information
We use information to provide accounts and business profiles, publish and manage reviews, respond to support requests, send service messages, improve discovery, protect the community, prevent misuse, comply with law and establish or defend legal claims.
5. What becomes public
A published review may show your display name, profile image, rating, review text, experience date, publication date and review count. Business pages may show company contact details, address, category, rating, responses and publicly available registration information. Email addresses, private references and supporting documents are not displayed with a review.
6. Business information
We may compare details supplied by a business with official registers and its public website to confirm its identity and authority to manage a profile. For UK companies, a public company number, legal name and registered-office information may be linked to the official Companies House record.
7. When information is shared
We do not sell personal information. We may share the minimum necessary information with hosting, email, security and support providers working on our behalf; official business registers; professional advisers; or public authorities where disclosure is lawfully required.
8. Retention
We keep account, review and business information for as long as it is needed to provide the service, meet legal obligations, resolve disputes and protect the community. Private supporting files are retained only for the configured period and are then deleted or anonymised where appropriate.
9. Your choices and rights
Depending on where you live, you may have rights to access, correct, delete or receive a copy of your information, restrict or object to certain uses, and complain to your data-protection authority. Some information may need to be retained where the law permits or requires it.
10. Security
We use organisational and technical safeguards designed to protect information against loss, misuse and unauthorised access. No online service can promise absolute security, so please use a unique password, enable two-factor authentication where available and contact us promptly if you suspect misuse.
11. Contact
For privacy questions or requests, email support@revumora.com.